To return an unwanted item for a refund please return in a new unused, saleable condition with the completed exchange and returns form within 28 days. Please be aware, personalised products such as monogrammed socks, fall outside our standard returns policy. Your statutory rights are not affected. Please ensure you retain all the packaging, paperwork and that the socks are returned unworn and undamaged.

Please see below Exchange & Returns section for further information.

We hope that you are completely happy with your new socks, however, if you aren't, there's no need to worry.

Exchanging or returning your order is quick and easy and you have 28 days to do this in.

PERSONALISED PRODUCTS / MONOGRAMMING

Please be aware, personalised products such as monogrammed socks, fall outside our standard returns policy. Your statutory rights are not affected.

RETURNS

All online customers have a statutory right to cancel their order at any time up to 14 days after receipt of the goods.

Pantherella give you 28 days to return your products. All goods returned must be in a new unused condition together with all tags and label intact and in a suitable condition to be resold.

Please note for hygiene reasons socks are not refundable IF WORN under any circumstances unless a fault is found. NB. If items are found to be faulty after they have been worn, please ensure they are washed before returning.

There is no need to call or email before you return the item.

Please download and complete the applicable Pantherella's Returns Form below, ensuring your order number is on the returns form, and include the form along with your returned items.

UK Returns Form

Rest of the World (including EU) Returns Form

US Returns Form

All returns or exchanges must be packaged securely and sent back to the address on the returns label provided on your returns form. Please ensure you request a proof of postage from your local Post Office/postal courier when you are sending the goods back to us. We are unable to accept returns in person at our registered office.

Once your return has been received a quality control check will be completed and your refund will be issued. Please note that credits can take up to 10 working days to be processed after receiving your return.

Where there is a fault with the products received, your refund will include the original cost of the item in addition to the cost of the postage you paid to have your order delivered in the first instance.

If you require an exchange on a like for like product simply fill in the applicable Pantherella's Exchange and Returns Form below and tell us which item you are returning along with the details of the new item you would like.

UK Exchange and Returns Form

Rest of the World (including EU) Exchange and Returns Form

Then send the form and your item(s) back to us in their original condition within 28 days. Once we have received the parcel we will send your new item to you.