Delivery Information - Pantherella EU
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Delivery to the EU
Pantherella will cover the tax and duty charges for your delivery, so the the price you pay at the checkout is the total cost to you.
Orders purchased as gifts over the festive period can be returned in January with no problems. Please ensure you retain all the packaging, paperwork and that the socks are returned unworn and undamaged.
We hope that you are completely happy with your new socks, however, if you aren't, there's no need to worry.
Exchanging or returning your order is quick and easy and you have 28 days to do this in.
RETURNS OVER THE FESTIVE PERIOD
Orders made between 24 November and 31 December can be returned up until the end of January 2022.
PERSONALISED PRODUCTS / MONOGRAMMING
Please be aware, personalised products such as monogrammed socks, fall outside our standard returns policy. Your statutory rights are not affected.
All online customers have a statutory right to cancel their order at any time up to 14 days after receipt of the goods.
Pantherella give you 28 days to return your products. All goods returned must be in a new unused condition together with all tags and label intact and in a suitable condition to be resold.
Please note for hygiene reasons socks are not refundable IF WORN under any circumstances unless a fault is found. NB. If items are found to be faulty after they have been worn, please ensure they are washed before returning.
There is no need to call or email before you return the item.
Fill out the returns form included in your order, or contact us with your order number to get a replacement returns form if you can't locate the one that was included in your order.
All returns or exchanges must be packaged securely and sent back to the address on the returns label provided on your returns form. Please ensure you request a proof of postage from your local Post Office when you are sending the goods back to us. We are unable to accept returns in person at our registered office. Please note that credits can take up to 10 days to be processed after return of goods.
If you require an exchange on a like for like product simply fill in Pantherella's Exchange and Returns Form and tell us which item you are returning along with the details of the new item you would like. Then send the form and your item(s) back to us in their original condition within 28 days. Once we have received the parcel we will send your new item to you.