Pantherella Online Terms and Conditions



The terms and conditions apply to the use of the website. By accessing this website and/or placing an order with Pantherella, you agree to be bound and accept these terms and conditions (The Conditions).

Please note, these terms and conditions can potentially change at any time, without warning and it is up to you to check these terms and conditions regularly before ordering products in case there are any changes. If you do not agree with the terms and conditions set out below, you should not use or access the Pantherella website.

If you have any queries relating to our terms and conditions, please contact the Customer Service team by telephone 0800 652 4356 or the contact form before placing an order.

1. By placing an order through our site, you warrant that:

a ) you are legally capable of entering into binding contracts; and

b ) you are at least 18 years old.

2. We must receive payment of the whole of the price for the goods that you order (including VAT where applicable) before your order can be accepted.

3. After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been despatched. The contract between us (Contract) will only be formed when we send you the Despatch Confirmation and the Contract will relate only to those Products whose despatch we have confirmed in the Despatch Confirmation.

4. Please note that customs or duty charges may apply to non-UK deliveries. These charges are the customers responsibility.



Here at Pantherella we understand the importance of your privacy, this is why we will treat all of your personal information as confidential. Pantherella fully complies with all applicable UK Data Protection and consumer legislation laws. We will not disclose any of your information to third parties unless required to do so by law. Cookies are used on this shopping site but only to keep track of the contents of your shopping cart once you have selected an item. You acknowledge and agree to be bound by the terms of our privacy policy.


All information you provide to us is stored on our secure servers. Pantherella payments are processed by SagePay the secure payment terminal that is Level 1 PCIDSS compliant.

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us or if your card has been used fraudulently Pantherella will not be liable for any delay or non delivery.


Contract cancellation under the Distance Selling Regulations

Please note that you are entitled to cancel this contract between yourself and Pantherella provided that you exercise your right and notify us no longer than seven working days after the day on which you receive the products.

If you wish to exercise your right to cancel this contract after your order has already been dispatched, we will refund the original purchase price and delivery charge provided that you have notified us in writing no longer than seven working days after the day on which you receive the products, and that you have taken reasonable care of the products and not used them. You should return goods to Pantherella in their original packaging and unworn. Until the returned goods have been received back at Pantherella's warehouse they are your, the consumer's responsibility, it is recommended that you keep a proof of return postage. If goods are lost or damaged in transit we may charge  you or not refund you amounts that are attributable to their loss or damage. Full details on how to return goods can be found in the Returns Section.


The price of any Products will be as quoted on our site, except in cases of obvious error. These prices include VAT but exclude delivery costs, which will be added to the total amount due if relevant. Our delivery services are set out on our website. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Confirmation email.

Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our Confirmation procedures. We are under no obligation to provide the Product to you at the incorrect price, even after we have sent you a Confirmation email, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.


Pantherella reserves the right to cancel your order.

Particularly in the following circumstances:

a) If there is insufficient stock to deliver the goods you have ordered;

a) We do not deliver to your area; or 

b) One or more of the goods you ordered was listed at an incorrect price due to a typographical or system error. 

c) If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.


The delivery period stated within which you will receive your order is given as an approximate. Goods will be sent to the address given by you in your original order.

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.


Whilst every care has been taken to represent the colours of Pantherella products in the most accurate way there may be slight variations. This can be partially due to the colour settings of your computer and monitor and partly due to the natural variations that may appear within the yarns used here at Pantherella.


Unless otherwise stated we are the owner or the licensee of all intellectual property rights of content and images on our website. You agree to not reproduce, duplicate copy or re-sell any part of our site without our express permission. If you use the site you are agreeing to use it for your own personal use, and not for any commercial gain either directly or indirectly.

If you wish to use any of the material listed on the Pantherella website please contact us.


We do not accept any liability for any errors or omissions that may be present on our website. We reserve the right to change prices, information, specifications and descriptions of listed goods at any time and without prior warning. These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading. Our liability for losses you suffer as a result of us breaking this agreement including deliberate breaches is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.


    By taking advantage of this offer you agree to these terms.

    • No minimum spend required.

    • Simply click through the email and enter the discount code at basket.

    • This promotion code cannot be used on sale, special buy/clearance or promotional items, or to purchase gift cards.

    • The discount cannot be used in conjunction with any other offer and can only be redeemed once per customer.

    • There is no cash alternative.

    • The discount is valid until 1st January 2024 and cannot be used after this date.

    • The discount cannot be used in independent stockists, concessions, outlets or shows.

    • You agree that if you return any of the products purchased with this offer, you will receive a refund of the discounted price you paid for the returned item.

    • All orders are subject to acceptance and any improper use of the discount may result in the cancellation of your order.

    • All orders are subject to availability.

    • Pantherella reserves the right to withdraw, amend or extend any offers at any time, without prior notice. Purchases shall be subject to the Pantherella’s terms and conditions of sale posted at


    Pantherella's Summer Sale begins on July 1st, 2024. The Sale is available only on No minimum spend is required, and all items are priced as marked, with discounts up to 60% off regular retail price. All items in the sale are only available while stocks last. Sale only applies to select items present in the "Sale" category.

    You agree that if you return any of the products purchased with this offer, you will receive a refund of the discounted price you paid for the returned item. This offer may not be used in conjunction with any other offer or promotion. There is no cash alternative. This offer cannot be redeemed against items that have already been purchased.

    Pantherella's Extra 10% Off Summer Sale runs from July 19th, 2024 to July 28, 2024. Customers can get an additional 10% off products in the Sale category by entering code "EXTRA10" at checkout. The discount is taken from the already reduced price, as marked. The discount cannot be applied to products in other categories, to gift cards, or retroactively to products already purchased.

    All offers are subject to stock availability. Pantherella reserves the right to amend, withdraw or extend offers at any time, without prior notice. Purchases shall be subject to the Pantherella’s terms and conditions of sale posted at


    For any enquiries please read our the contact page to select the most suitable method of contact for you.

    Our company details are:
    Pantherella International Group Ltd
    Registered Office:
    Hallaton Street, Leicester, LE2 8QY


    Registered in England.
    Company No: 4136274
    VAT No: GB 876 3204 14