How can we help?

Pantherella wishes you a Merry Christmas & Happy New Year!

Our office opening hours will vary over the festive period. We will be closed from 12.30pm (GMT) on Tuesday 24th December, so our team can enjoy some festive cheer with their families.

We’ll be back responding to emails only on the below dates and time, so we may take longer than usual to reply to your messages.

Friday 27th December: 09:00-15:00 (GMT)
Monday 30th December: 09:00-16:30 (GMT)
Tuesday 31st December: 09:00-12:30 (GMT)

We'll reopen as normal from Thursday 2nd January 2025 and will answer any messages upon our return.

Thank you in advance for your patience while our team takes a well-deserved break.

The Pantherella Team

Have a question regarding delivery, payment, returns and exchanges, accounts or product care? Find the answers you need in our Frequently Asked Questions or on our delivery, exchange and returns page.

For information on our rewards program, VIPoints, please check our FAQs on the Rewards Page.

If you can't find the answer you need or wish to contact Pantherella directly for any other issues, queries or advice about our products, you can do so via email or phone. If contacting us about an order, please include your name, order number, and the email address you used to place the order so we can address your concerns quickly. If you have a question about a product, please include the product name and product code, along with any other relevent information including size, colour or material.

Email Us: [email protected]

Call Us:

If you would prefer to speak to a member of our Customer Service Team, you can do so during our office hours (excluding bank holidays).

+44 (0)116 2441342 Monday - Thursday 09:00-16:30 (GMT), Friday 09:00-15:00 (UK GMT)

Rest of the World

(UK) +44 116 2441342 Monday - Thursday 04:00 - 12:30 (ET), Friday 04:00-10:00 (ET)