Pantherella Online Terms and Conditions

Here at Pantherella we understand the importance of your privacy, this is why we will treat all of your personal information as confidential. Pantherella fully complies with all applicable UK Data Protection and consumer legislation laws. We will not disclose any of your information to third parties unless required to do so by law. Cookies are used on this shopping site but only to keep track of the contents of your shopping cart once you have selected an item. You acknowledge and agree to be bound by the terms of our privacy policy.

All information you provide to us is stored on our secure servers. Pantherella payments are processed by SagePay the secure payment terminal that is Level 1 PCIDSS compliant.

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us or if your card has been used fraudulently Pantherella will not be liable for any delay or non delivery.

Contract cancellation under the Distance Selling Regulations

Please note that you are entitled to cancel this contract between yourself and Pantherella provided that you exercise your right and notify us no longer than seven working days after the day on which you receive the products.

If you wish to exercise your right to cancel this contract after your order has already been dispatched, we will refund the original purchase price and delivery charge provided that you have notified us in writing no longer than seven working days after the day on which you receive the products, and that you have taken reasonable care of the products and not used them. You should return goods to Pantherella in their original packaging and unworn. Until the returned goods have been received back at Pantherella's warehouse they are your, the consumer's responsibility, it is recommended that you keep a proof of return postage. If goods are lost or damaged in transit we may charge  you or not refund you amounts that are attributable to their loss or damage. Full details on how to return goods can be found in the Returns Section.

The price of any Products will be as quoted on our site, except in cases of obvious error. These prices include VAT but exclude delivery costs, which will be added to the total amount due if relevant. Our delivery services are set out on our website. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Confirmation email.

Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our Confirmation procedures. We are under no obligation to provide the Product to you at the incorrect price, even after we have sent you a Confirmation email, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

Pantherella reserves the right to cancel your order.

Particularly in the following circumstances:

a) If there is insufficient stock to deliver the goods you have ordered;

a) We do not deliver to your area; or 

b) One or more of the goods you ordered was listed at an incorrect price due to a typographical or system error. 

c) If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

The delivery period stated within which you will receive your order is given as an approximate. Goods will be sent to the address given by you in your original order.

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Whilst every care has been taken to represent the colours of Pantherella products in the most accurate way there may be slight variations. This can be partially due to the colour settings of your computer and monitor and partly due to the natural variations that may appear within the yarns used here at Pantherella.

Unless otherwise stated we are the owner or the licensee of all intellectual property rights of content and images on our website. You agree to not reproduce, duplicate copy or re-sell any part of our site without our express permission. If you use the site you are agreeing to use it for your own personal use, and not for any commercial gain either directly or indirectly.

If you wish to use any of the material listed on the Pantherella website please contact us.

We do not accept any liability for any errors or omissions that may be present on our website. We reserve the right to change prices, information, specifications and descriptions of listed goods at any time and without prior warning. These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading. Our liability for losses you suffer as a result of us breaking this agreement including deliberate breaches is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

Pantherella's Refer a Friend offer may be used to give a 20% off discount to a friend and earn a 20% off discount code for yourself upon its redemption. To receive a share code:

UK Customers can sign up to our Refer a Friend Program here

US Customers can sign up to our Refer a Friend Program here

Where you do choose to share a Link, you should only share such Link as is appropriate, i.e., amongst friends, family or other individuals in a non-commercial capacity such as colleagues. You should not bulk e-mail individuals, nor should you post any Link on forums or in any kind of commercial capacity. We, or Soreto, our referral partner, may place a limit on the number of times that you are eligible for a Reward by sharing the Links relating to Pantherella.

Pantherella reserves the right to end this offer at any time. Promotional code may not be redeemed against gift cards. Other limitations may apply.

Pantherella Black Friday Sale

By using this offer, you agree to the following terms.

Pantherella's Black Friday sale runs from Thursday 21st November until Monday 2nd December, 2024. This offer is available online only and entitles customers to a 25% discount on selected products, when the code BFRIDAY25 is applied at checkout. No minimum spend is required. The offer applies to both full-priced and reduced items and is valid while stocks last. The discount cannot be used in conjunction with any other discount code or loyalty points promotional code. Discount may not be used to purchase Gift Cards or applied to items already purchased. It is only valid on items available online at the time of purchase and does not apply to out-of-stock items. There is no cash alternative.

If you return any product purchased using this offer, you will receive a refund based on the discounted price paid. All orders are subject to acceptance and availability. Improper use of the discount may result in order cancellation. Pantherella reserves the right to withdraw, amend, or extend this offer at any time, without prior notice. All purchases are subject to Pantherella’s terms and conditions of sale.

Pantherella Black Friday Free Sock Promotion

By using this offer, you agree to the following terms.

Pantherella's Black Friday Free Sock with purchase promotion runs from Friday 29th November until Monday 2nd December, 2024, or while stocks last. This offer is available online only and entitles customers to a free sock (RRP £13) shipped with every purchase. The free pair of socks will be chosen at random, and included with all shipped orders placed starting Thursday 28th November. Customers may not influence which socks they receive or opt out of the promotion. There is no cash alternative available. The offer applies to both full-priced and reduced items, and the free socks will be given to purchases already using discount codes. The purchase of a gift card is not eligible for this promotion, as all Gift Cards are sent digitally.

Free Socks will only be sent with purchases while stocks last

If you return any product purchased using this offer, you will receive a refund based on the discounted price paid. All orders are subject to acceptance and availability. Improper use of the discount may result in order cancellation. Pantherella reserves the right to withdraw, amend, or extend this offer at any time, without prior notice. All purchases are subject to Pantherella’s terms and conditions of sale.

10% OFF YOUR FIRST PURCHASE OFFER:

By taking advantage of this offer you agree to these terms.

There is no minimum spend required. Simply click through the email and enter the discount code at basket. This promotion code cannot be used on promotional items, or to purchase gift cards. The discount cannot be used in conjunction with any other offer codes or loyalty points promotional code and can only be redeemed once per customer.

There is no cash alternative. The discount is valid until 15th September 2025 and cannot be used after this date. The discount cannot be used in independent stockists, concessions, outlets or shows. You agree that if you return any of the products purchased with this offer, you will receive a refund of the discounted price you paid for the returned item. All orders are subject to acceptance and any improper use of the discount may result in the cancellation of your order.

All orders are subject to availability. Pantherella reserves the right to withdraw, amend or extend any offers at any time, without prior notice. Purchases shall be subject to Pantherella’s terms and conditions of sale posted at https://www.pantherella.com/.