How can we help?

Have a question regarding delivery, payment, returns and exchanges, accounts or product care? Find the answers you need in our Frequently Asked Questions or on our delivery, exchange and returns page.

For information on our rewards program, VIPoints, please check our FAQs on the Rewards Page.

If you can't find the answer you need or wish to contact Pantherella directly for any other issues, queries or advice about our products, you can do so via email or phone. If contacting us about an order, please include your name, order number, and the email address you used to place the order so we can address your concerns quickly. If you have a question about a product, please include the product name and product code, along with any other relevent information including size, colour or material.

Contact Us

Email Us: [email protected]

Call Us:


+44 (0)116 2441342             Monday - Thursday 09:00-16:30 (GMT), Friday 09:00-15:00 (UK GMT)

Rest of the World

(UK) +44 116 2441342        Monday - Thursday 04:00 - 12:30 (ET), Friday 04:00-10:00 (ET)

If you would prefer to speak to a member of our Customer Service Team, you can do so during our office hours (excluding bank holidays).