FAQs
  • What is VIPoints?
    VIPoints is Pantherella's newly-launched loyalty program, aimed at rewarding our loyal Pantherella customers. You can earn points when purchasing on the official website. The more points you earn the more you can use against future purchases.
  • Who can join?
    Everyone can join VIPoints! If you have an account, please login to see your VIPoints total. If you don’t yet have an account, go to the VIPoints on the homepage and create an account, you will then be enrolled into the Pantherella’s VIPoints loyalty programme.
  • How do I become a member?
    You will be able to join VIPoints by creating an account the official Pantherella.com website. Membership is for individuals only, and is limited to one account per individual. A valid email address is required to register for the program.
  • How do I earn points?
    You’ll earn 5 reward points per £1 you spend; points will be confirmed in your Pantherella account after 14 days from your order date. But you can also get rewarded for certain activities, such as signing up as a registered Pantherella customer. Please note points cannot be transferred from one site/account to another.
  • What if I return an item?
    Should you return a product back to us any pending points will be cancelled and removed from your account.
  • How soon will my points be credited to my account after purchase?
    Points should arrive in your account 14 days after your order date.
  • How do I view my points balance?
    Our rewards balance is displayed via 'My account' once you’ve logged in on the website.
  • When do my points expire?
    Points will expire after 12 months of inactivity.
  • How do I convert my points into a voucher code?
    To convert your points into a voucher code, please follow the steps below:
    • Log in to your account, navigate to the VIP Points page and scroll down to the 'Rewards' section.
    • Once you have enough points to qualify for a reward, click on 'Get Reward' and then click on 'Redeem'.
    • You will be given a unique 16 digit discount code that you can copy and save for your purchase.
    • Please bear in mind that only one promotional code can be used per order (i.e., you cannot combine a promotional discount code and a VIP rewards code in the same basket).
    • Minimum purchase fees apply to all VIPoints voucher codes
    Vouchers cannot be exchanged for cash or points. Shipping and handling fees are not eligible for rewards.VIP
  • Will I be able to earn/redeem points if I purchase Pantherella items at another store/retailer?
    Our loyalty programme is exclusive programme on the official Pantherella.com website, and is only available to those who have created an online account with us. You will not be able to redeem these vouchers anywhere else.
  • How do I unsubscribe from the VIPoints Programme?
    You can leave at any time, cancellation requests are to be sent to our enquiry inbox. Please note you’ll lose all points earned and access to the programme.