VIPoints is Pantherella's loyalty program, aimed at rewarding our loyal Pantherella customers. You can earn points when purchasing on the official website. The more points you earn the more you can use against future purchases.

Everyone can join VIPoints! If you have an account, please login to see your VIPoints total. If you don’t yet have an account, go to the VIPoints on the homepage and create an account, you will then be enrolled into the Pantherella’s VIPoints loyalty programme.

You will be able to join VIPoints by creating an account the official Pantherella.com website. Membership is for individuals only, and is limited to one account per individual. A valid email address is required to register for the program.

You’ll earn 5 reward points per £1 you spend; points will be confirmed in your Pantherella account after 14 days from your order date. But you can also get rewarded for certain activities, such as signing up as a registered Pantherella customer. Please note points cannot be transferred from one site/account to another.

Should you return a product back to us any pending points will be cancelled and removed from your account.

Points should arrive in your account 14 days after your order date.

Our rewards balance is displayed via 'my account' once you’ve logged into your account. If you do not see any points in your account, be sure that you are logged into the correct regional site. Points for the UK, US, EU and ROTW sites are not shared, so you must be logged into the correct site to see the corresponding points balance.

Points will expire after 12 months of inactivity.

To convert your points into a voucher code, please follow the steps below:

• Log in to your account, navigate to the VIP Points page and scroll down to the 'Rewards' section.
• Once you have enough points to qualify for a reward, click on 'Get Reward' and then click on 'Redeem'.
• You will be given a unique 16 digit discount code that you can copy and save for your purchase.
• Please bear in mind that only one promotional code can be used per order (i.e., you cannot combine a promotional discount code and a VIP rewards code in the same basket).
• Minimum purchase fees apply to all VIPoints voucher codes

Vouchers cannot be exchanged for cash or points. Shipping and handling fees are not eligible for rewards.

Our loyalty programme is exclusive programme on the official Pantherella.com website, and is only available to those who have created an online account with us. You will not be able to redeem these vouchers anywhere else.

You can leave at any time, cancellation requests are to be sent to our enquiry inbox. Please note you’ll lose all points earned and access to the programme.