Delivery and Returns

Delivery Information

Delivery method Info Cost
Standard United Kingdom Delivery 1-3 working days £5.00
FREE Standard United Kingdom Delivery UK orders over £100 - FREE Standard delivery - 1-3 working days FREE
Express United Kingdom Delivery Order by 12:00 Monday - Thursday, delivered the next working day by 17:00* £7.95
Rest of the World (excl. USA & EU) Delivery 5-7 working days (please allow up to 14 days**) £20.00
Standard EU Delivery 5-7 working days €15.00
FREE Standard EU Delivery EU orders over €200 - FREE Standard delivery - 5-7 working days FREE
Standard US Courier Delivery 2-5 working days via Courier $20.00
FREE Standard US Courier Delivery US orders over $250 - FREE Standard courier delivery - 2-5 working days FREE

STANDARD UK
All standard deliveries are dispatched via Royal Mail Tracked delivery and will be delivered between 1-3 working days.
UK orders over £100 are eligible for FREE Standard delivery.

UK

*EXPRESS UK
Your order will need to be received by Pantherella by 12:00 Monday - Thursday and your order will be delivered the next working day by 17:00. (Please Note: Next Day delivery cannot be guaranteed at the current time as we're operating a reduced level of service, and dispatch can be delayed for 1-2 working days).

ROTW

**REST OF THE WORLD (excl. USA and EU)
Your order will usually be delivered between 5 - 7 working days and will require a signature upon delivery.
However, please allow up to 14 days due to local postal service delays.

EU

EU
Your order will be delivered within 5 - 7 working days. A signature may be required upon delivery.
EU orders over €200 are eligible for FREE Standard delivery.
No tax or duties to pay.

US

USA
Your order will usually be delivered between 2-5 working days via courier.
The package will come directly from Pantherella in England to your door.
US orders over $250 are eligible for FREE courier delivery.
No tax or duties to pay.


RETURNS

To return an unwanted item for a refund please return in a new unused, saleable condition with the completed exchange and returns form within 28 days. Please be aware, personalised products such as monogrammed socks, fall outside our standard returns policy. Your statutory rights are not affected. Please ensure you retain all the packaging, paperwork and that the socks are returned unworn and undamaged.

Please see below Exchange & Returns section for further information.

 


 ▶ UK Delivery

 ▶ Rest of the World Delivery (excl. USA & EU)

 ▶ EU Delivery

 ▶ Delivery to USA

Exchanges & Returns

 ▶ Returns

 ▶ Exchanges


UK
UK - DELIVERY INFORMATION

Orders placed before 12 noon will be dispatched on the same working day. Orders placed from 12 noon on Friday – Sunday will be dispatched by Tuesday latest (if no bank holidays affect these dates).

Standard delivery normally takes 1-3 working days.

All delivery timescales are subject to delays caused by seasonal or busy periods, weather and other unforeseen circumstances, though we will do everything we can to get your order to you on time.

All standard deliveries within the UK are dispatched via Royal Mail Tracked delivery at a cost of £5.00 and will be delivered between 1-3 working days.

Express courier delivery in the UK will be sent to you at a cost of £7.95. Your order will need to be received by Pantherella by 12:00 noon, Monday - Thursday and your order will be delivered the next working day by 5pm. Please be aware that this delivery method is for UK addresses only and requires a signature upon delivery.

All Pantherella orders will be delivered in a discreet Pantherella mailing carton and your Pantherella socks will be beautifully wrapped and packaged to ensure the safe arrival of your new socks.


ROTW
REST OF THE WOLRD (excl. USA & EU) - DELIVERY INFORMATION

Orders placed before 12 noon (UK time) will be dispatched the same working day.

Your order will typically be delivered within 7-10 working days, but variations in local postal services can delay parcels for up to 28 days.

*Prices are displayed exclusive of tax, and that is the price you pay at the checkout. Please be aware that there might be taxes and duties to pay on your order when it arrives in your country.

Please note that any custom or duty charges that may apply to complete the delivery are the customer's responsibility.


EU
EU - DELIVERY INFORMATION

Orders placed before 12 noon (UK time) will be dispatched the same working day.

Your order will be dispatched by courier and delivered within 5-7 working days within Europe.

Please note this form of delivery requires a signature on delivery.

No tax or duties to pay - Pantherella will cover the tax and duty charges for you delivery, so the price you pay at the checkout is the total cost to you.


US
COURIER TO USA - DELIVERY INFORMATION

Orders placed before 12 noon (UK time. 07:00 EST, 04:00 PST) will be dispatched the same working day.

Your order will be delivered by courier within 2-5 working days.

No tax or duties to pay for USA customers


EXCHANGES & RETURNS

We hope that you are completely happy with your new socks, however, if you aren't, there's no need to worry.

Exchanging or returning your order is quick and easy and you have 28 days to do this in.

 
PERSONALISED PRODUCTS / MONOGRAMMING

Please be aware, personalised products such as monogrammed socks, fall outside our standard returns policy. Your statutory rights are not affected.

RETURNS

All online customers have a statutory right to cancel their order at any time up to 14 days after receipt of the goods.

Pantherella give you 28 days to return your products. All goods returned must be in a new unused condition together with all tags and label intact and in a suitable condition to be resold.

Please note for hygiene reasons socks are not refundable IF WORN under any circumstances unless a fault is found. NB. If items are found to be faulty after they have been worn, please ensure they are washed before returning.

There is no need to call or email before you return the item.

Please download and complete the applicable Pantherella's Returns Form below, ensuring your order number is on the returns form, and include the form along with your returned items.

UK Returns Form

Rest of the World (including EU) Returns Form

USA Returns Form

All returns or exchanges must be packaged securely and sent back to the address on the returns label provided on your returns form. Please ensure you request a proof of postage from your local Post Office/postal courier when you are sending the goods back to us. We are unable to accept returns in person at our registered office.

Once your return has been received a quality control check will be completed and your refund will be issued. Please note that credits can take up to 10 working days to be processed after receiving your return.

Where there is a fault with the products received, your refund will include the original cost of the item in addition to the cost of the postage you paid to have your order delivered in the first instance.


EXCHANGES

If you require an exchange on a like for like product simply fill in the applicable Pantherella's Exchange and Returns Form below and tell us which item you are returning along with the details of the new item you would like.

UK Exchange and Returns Form

Rest of the World (including EU) Exchange and Returns Form

USA Exchange and Returns Form

Then send the form and your item(s) back to us in their original condition within 28 days. Once we have received the parcel we will send your new item to you.